Privacy Policy

Your privacy is important to us. It is PrismPath Consulting’s (“Our”, “we”) policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, PRISMPATHCONSULTING.CA. To that end, this Privacy Policy (“Privacy Policy”) describes how PrismPath Consulting collects, uses, and share your Personal Information (“PI”), as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all PrismPath Consulting clients, including unregistered visitors, registered users (collectively, “Clients”, “you” “your”).

Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

This policy is effective as of May 15, 2026

Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as when your name, address, and payment information are provided as part of the order process.

Consent

Knowledge and consent are required for the collection, use, or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition for the supply of a product or service, except as required to be able to supply the product or service.

Limiting Collection

Information provided directly to PrismPath Consulting: PrismPath Consulting collects Personal Information through its websites (e.g., through cookies), as well as, information directly provided via email, in person, or by phone, including where a person submits an inquiry. PrismPath Consulting also collects information as part of providing products and services, from applications for services by existing and prospective clients, and in relation to adjudication and onboarding processes.

Information about PrismPath Consulting clients or potential clients received through third parties: PrismPath Consulting collects Personal Information that We receive from third parties, such as credit reporting agencies, financial institutions and references provided by its clients as part of onboarding and offering client services, including to continue to understand our credit risks. PrismPath Consulting also receives information about prospective and existing merchants from its partners, including sales and referral partners.

PrismPath Consulting may collect the following Personal Information from existing and prospective clients to provide service:

Names

Roles or positions

Email address

Company name

Telephone numbers

Banking information

Recordings of calls and video conference calls to better serve our customers, ensure quality control and training purposes.

Information about complaints

Certain other information that PrismPath Consulting may collect with appropriate consent.

We may obtain consent to collect personal and credit information from a reporting agency (including credit score).

Limiting Use, Disclosure, and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

to provide products and services (including support) for Our clients;
to assess the financial situation and credit risk rating of Our clients by collecting credit and other financial information from credit reporting agencies, financial institutions, and from references provided by Our Clients (as part of the onboarding process and in relation to the ongoing provision of products and services);
to respond to client inquiries and investigate disputes;
to communicate with Our clients (e.g., via email or text message) to offer additional products and services that PrismPath Consulting believes might interest them;
to create aggregated, de-identified or anonymized data;
To further develop, customize, expand, and improve our Services, based on Clients’ common or personal preferences, experiences and difficulties;
To analyze our performance and marketing activities;
to maintain quality customer service; and to provide you with professional assistance.
as otherwise required or permitted by applicable laws and regulations.

We may use techniques like “machine learning” to help us improve Our services. When we use machine learning, we either: (i) still have a human being involved in the process (and so are not fully automated); or (ii) use machine learning in ways that don’t have significant privacy implications (using anonymized data to build storytelling use cases)

Accuracy

Personal Information will be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access, or disclosure.

Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

Customer Access

Upon request, you will be informed of the existence, use, and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security, or commercial proprietary restrictions.

Handling Customer Complaints and Suggestions

You may direct any questions or inquiries with respect to our privacy policy or our practices by contacting: Jessica@prismpathconsulting.ca

Additional Information

A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, that if you disable cookies, you may not experience optimal performance on our website.

Other Websites

Our website may contain links to other third-party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third-party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared, and disclosed.